IHG Clean Promise

Updated measures

IHG Way of Clean

When you’re ready to travel again, we’ll be ready to welcome you.

IHG Way of Clean Using new science-led protocols and service measures

IHG Clean Promise

As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our hotel guests – by redefining cleanliness and supporting wellbeing throughout your stay. We are expanding our commitment to cleanliness by:

  • Using new science-led protocols and service measures
  • Partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey
  • Launching a global IHG Clean Promise
  • These strengthened procedures are designed to give you greater confidence and hotel teams the protection needed

We have a long-standing commitment to rigorous cleaning procedures and launched our IHG Way of Clean program in 2015 – developed in partnership with Ecolab and Diversey – both world leaders in hygiene and cleaning technologies and services. This program is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place – to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world.

With updated measures in place, we are launching an IHG Clean Promise. Rolling out globally from June 1, 2020, guests can be reassured that:

Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.